If you have entered an invalid password or security response on three consecutive occasions, your account will be disabled. In order to re-enable your account for use, you must return to the Login page and select the ‘Forgotten your password?’ link. You will then be prompted to input your Username, Surname, NI Number and Date of Birth. Once your information has been validated, you will be displayed with both a Password hint and the option to reset your password. You must select reset your password, a secure password rest link will then be sent to the email address we hold for you on record.