The following information provided is a summary of our process.
First Step
Complaints can be made verbally, in writing or in person. You can complain to any member of staff by a number of means such as the Review and Complaints form (532KB, PDF), letter, email, phone call or in person. You should include your full name and contact details, details about the complaint, what has gone wrong and the outcome you are seeking.
We aim to resolve complaints as soon as possible.
Second Step
We will acknowledge the complaint within 30 working days and will respond without undue delay. If the investigation is likely to take some time, NILGOSC will notify you of the reason for the delay and keep you informed on progress and revised timeframes.
What if I am still dissatisfied?
You have the right to contact the Information Commissioner’s Office if you remain dissatisfied with the outcome of the investigation. They can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 11 13
Website: Information Commissioner’s Office