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COVID-19 Updates

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Frequently Asked Questions 

We have created some frequently asked questions for both Scheme members and employers which we hope you find useful during this difficult time. Links to these questions can be found below or on the right-hand side of this page.

Death Benefits 

Specific information on the benefits that the Scheme provides in the event of your death can be found by clicking on the links below. The benefits can be different depending on if you are currently paying into the Scheme, if you have left the Scheme but are not yet receiving your pension or if you are currently receiving a pension from us.


Telephone Lines Open 9am-5pm - 3 August 2020

NILGOSC phone lines will be open from 9am-5pm daily.

Telephone Lines Open 10am-4pm - 23 March 2020

NILGOSC phone lines will be open from 10am-4pm daily.

Stock Market Update - 23 March 2020

There has been a lot of disturbing news lately about the fall in stock markets and the potential resultant impact on defined contribution pensions.

LGPS defined benefit pensions are not linked to stock market performance and are set out in statute.

Although short term investment values may vary, the LGPS as a long-term investor is securely managed to address any longer term impacts.

LGPS Scheme members can therefore be assured that both their contributions and their pension, whether in payment or built up to date, will be unaffected.


NILGOSC Closed to Visitors - 13 March 2020

Following the latest advice from the Government, we’ve taken the difficult decision to temporarily close our office to visitors with immediate effect (Wednesday 18 March) to help protect our staff and reduce any unnecessary exposure to COVID-19.

The plans we have put in place should allow us to remain fully functional behind closed doors. We hope to continue to provide our members and employers with core services during this time however please bear with us as we might be a little slower in responding than usual.
You can continue to contact us in the following ways:

  •  Email: email us at  and we’ll get back to you as quickly as we can.
  • Telephone: call us on  0345 319 7320. We expect our phone lines will be busier than usual so if the matter isn’t urgent, please contact us by email if at all possible.
  • Post: we are still receiving mail at this time.
  • Online: for those members who have registered to use our online service My NILGOSC Pension Online, the usual range of services continue to be available.

Please do not visit our offices until further notice as they are closed to visitors.